How to Make a Questionnaire for a Project Report (with Sample)

Key takeaway

A questionnaire is built backwards from your objectives. Write the objectives, then for each one write three to five questions whose answers will tell you what you need. Keep most questions closed (fixed options), keep the whole form under five minutes, and test it on five people before you send it out.

Structure of a questionnaire

1. Title and introduction: who you are, what the study is about, that it is for academic purposes, that answers are confidential, and roughly how long it takes
2. Demographic questions: age group, gender, occupation, income group, area. Only those you will actually use in the analysis
3. Main questions, grouped by objective
4. One open question at the end for suggestions
5. A line of thanks

Types of question

Type	Example	Good for
Yes or no	Do you use a UPI app?	Screening, awareness
Multiple choice, one answer	Which app do you use most?	Preference
Multiple choice, many answers	Which of these do you pay for by UPI?	Usage
Five-point agreement scale	"UPI payments are safe." Strongly agree to strongly disagree	Opinion, satisfaction
Rating	Rate the speed of payment from 1 to 5	Satisfaction
Ranking	Rank these factors from most to least important	Priorities
Open	What problem do you face most often?	Suggestions, reasons

Closed questions can be counted and charted. Use open questions sparingly, because their answers have to be read and grouped by hand.

Sample questionnaire

Topic: A study of customer satisfaction with UPI payment apps

This survey is part of an academic project. Your answers are confidential and will be used only for this study. It takes about four minutes.

Section A: About you

1. Age group: Below 20 / 20 to 30 / 31 to 40 / Above 40
2. Gender: Male / Female / Prefer not to say
3. Occupation: Student / Salaried / Self-employed / Homemaker / Other

Section B: Usage (objective 1)

1. Do you use a UPI app? Yes / No
2. Which app do you use most often? [list of apps] / Other
3. How often do you pay by UPI? Daily / A few times a week / A few times a month / Rarely
4. What do you use it for? (tick all that apply) Shops / Bills / Sending money / Online shopping / Travel

Section C: Factors in choosing an app (objective 2)

1. Which factor matters most when you choose an app? Ease of use / Rewards / Security / Speed / Recommended by others
2. How did you first come to know of the app you use? Friends or family / Advertisement / Shopkeeper / Bank / Other

Section D: Satisfaction (objective 3)

For each statement: Strongly agree / Agree / Neutral / Disagree / Strongly disagree

1. The app is easy to use.
2. Payments go through quickly.
3. I feel my money is safe.
4. Problems are resolved quickly by customer support.
5. Overall, I am satisfied with the app.

Section E: Problems (objective 4)

1. Have you faced a failed transaction? Often / Sometimes / Rarely / Never
2. Which problem do you face most? Failed payment / Money deducted but not received / Server down / Fraud calls / None
3. Any suggestion for improvement? (open)

Rules for wording

• One idea per question. "Is the app fast and safe?" is two questions.
• Plain words, in the language your respondents use.
• No leading questions. "Do you agree that UPI is the best way to pay?" pushes the answer.
• Options that do not overlap. "20 to 30" and "30 to 40" leaves a 30-year-old with two boxes.
• Options that cover everyone, with "Other" or "None" where needed.
• Do not ask for names or phone numbers. You do not need them, and people answer more honestly without.

Before you collect

• Pilot it with five people and fix whatever confused them.
• In Google Forms, mark the key questions as required, and use sections so the form matches your objectives.
• Decide who your respondents are and how you will reach them, and write that down for the research methodology chapter.
• Collect real responses. Fifty honest answers are better than two hundred invented ones, and the viva is about them.

From questionnaire to analysis

Each closed question becomes, in the data analysis chapter, one table (options, number of respondents, percentage, total), one chart and an interpretation of two to four sentences. That layout is described in the BMS Project Report Format guide.

A project report written with BlackBook's project report maker includes a questionnaire for your topic and the tables and charts that go with it. The survey figures it writes are sample values, clearly marked: replace them with your own responses and the charts redraw.